Privacy Policy

Effective Date: June 1, 2020

TrueNxus.Com and its related services and products (“Website”) are owned and operated by TrueNxus Inc. (“TrueNxus”, “our”, “us”, “we”), a Delaware corporation with its principal place of business in Austin, Texas. TrueNxus has adopted this Privacy Policy (“Privacy Policy”) to inform you that it collects PersonalInformation when you use the Website and to explain how this information is used. You should contact TrueNxus directly with any questions or concerns.  




Types of Personal Information We Collect.

TrueNxus collects the following Personal Information from Organizations:

TrueNxus collects the following Personal Information from Account Administrators:

TrueNxus collects the following Personal Information from Members:

TrueNxus collects the following Personal Information from Guests:

TrueNxus collects the following Personal Information from all Users who contact TrueNxus seeking more information:

In addition, TrueNxus collects the following Personal Information from all Users who visit and use the Website:

Sources of Personal Information.

TrueNxus may collect this Personal Information from you through various channels, including, but not limited to, through your voluntary submission of information to the Website, through requests initiated by you through the Website, through the collection and analysis of information concerning your computer and browsing activities, through the use of cookies, web beacons, pixel tags, Google Analytics, Google AdSense, and through other sources permitted by law.

Cookies & Similar Technologies.

The Website also utilizes Cookies. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the Cookie. We use Cookies and similar technologies to enable our systems to recognize your browser and to provide certain features.  We also use “web beacons” to help deliverCookies and gather usage and performance data. The Website may also include Cookies, web beacons, and other similar technologies from third-party service providers.


You have a variety of tools available to control the data collected by Cookies, web beacons, and similar technologies. For example, you can use controls in your Internet browser to limit how the websites you visit are able to use Cookies and to withdraw your consent by clearing or blocking Cookies. You can also stop TrueNxus from placing Cookies (other than those required for the Website to function) on your device by referencing the instructions below or opting out using the Cookie notification opt-out on your initial visit to the Website.


The table below sets out how we use different categories of cookies and similar technologies, as well as information on your options for managing the settings for the data collection by these technologies:

Type of Cookie


Managing Settings

Required Cookies (Strictly Necessary)
Required – or strictly necessary – cookies enable you to navigate the Website and use its features.
Because required cookies are essential to operate the Website there is no option to opt out of these cookies.
Functional Cookies (Non-Strictly Necessary)
Functional – or non-strictly necessary cookies – allow us to remember information you have entered or choices you make, and provide enhanced, more personal features.

We use Google Analytics to help us analyze how our Website is used, including the number of visitors, where the website visitors have come from, and the pages they visit.  This information is used by us to improve ourWebsite.
To manage the use of functional cookies on the Website, please consult your individual browser settings for cookies. Note that opting out may impact the functionality you receive when using our Website.

To learn more about safeguarding your data for websites using GoogleAnalytics, visit here. To opt of our data collection by Google Analytics, you can download and install a Google Analytics opt-out browser add-on.

To learn more about Google Analytics Cookie Usage on Websites visit here.

To learn more about how Amazon Web Services uses cookies and how you may opt out, visit here.

To learn more about how Segment uses cookies visit here.

You can also adjust your individual browser settings relating to cookies by visiting these pages:

- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari (Desktop)
- Safari (Mobile)
- Android Browser

For other browsers not listed, please consult the documentation that your browser manufacturer provides.
Targeting or Advertising Cookies (Non-Strictly Necessary)
We use Google Webmaster Tools and Google Analytics to log when users view specific pages or take specific actions on or getting to the Website.Google Analytics specifically allows us to provide targeted advertising in the future.

We may also use Google AdWords as a tool to acquire relevant new clients who are looking for our service and Google AdSense to show our clients other relevant advertising that may assist them while they are using our site.

We may use Drift as a chat-bot tool to acquire relevant new clients who are looking for our services.

We may use Albacross as a lead generation service to acquire relevant new clients who are looking for our services.

We use AddThis to allow users to opt-in and follow our company, or opt-in and share blog posts on various social media sites.
To learn more about how Google uses cookies targeted in advertising, visit here.  To adjust your Google Ad Settings and learn how opt out of particular targeted advertising visit here or the NetworkAdvertising Initiative opt-out page here.

To learn more about how Drift uses cookies targeted for advertising, visit here.

To learn more about how Albacross uses cookies targeted in advertising, visit here.

To learn more about how AddThis uses cookies visit here.

Lawful Basis for Processing Your Personal Information.

The lawful basis for us processing your Personal Information for the uses described above will typically be because you have provided your consent; it is necessary for our contractual relationship; the processing is required for us to comply with legal obligations; and/or the processing is in our legitimate interest of providing you with the TrueNxus online project management software-as-a-service.  

How TrueNxus Uses Your Personal Information.

We use your Personal Information based upon the legal basis of Users’ consent to provide you with the Website, process any requests made by you, communicate with you, identify and fix problems with the Website, and update you regarding changes to the Website and the TrueNxus and third-party services offered through the Website.  


By using the Website, you further authorize the following specific uses of your Personal Information:

TrueNxus Does Not Store and/or Process Payment Information.

As reflected in the TrueNxus Terms of Use, TrueNxus utilizes a third-party payment processor, Stripe, to store and process subscription payments made for an Organization’s Account. Subscription payment amounts processed by Stripe are consistent with the rates reflected on the TrueNxus Pricing Page.

Sharing of Your Personal Information.

TrueNxus Shares Your Personal Information with third parties in the following circumstances:

TrueNxus Shares Your Personal Information with the Following Third-Parties:

No Liability Third-Party Services and Third-Party Links.

The third-party service providers affiliated with TrueNxus have their own independent privacy policies governing the use of your Personal Information pursuant to the GDPR and CCPA (if applicable) and we encourage you to read those privacy policies carefully.  You understand that even if TrueNxus deletes your Personal Information that it may still be available in a third-party service provider’s database.  TrueNxus has no responsibility or liability for the Personal Information collection, use, or storage activities of the third-party services providers used by TrueNxus to provide you with the services associated with the Website.


TrueNxus may outsource or subcontract some of our technical support, tracking and reporting functions, database management functions, and other services to third parties. We may share information from or about you with them so that they can perform their services as long as they comply with thisPrivacy Policy, the GDPR, and the CCPA (if applicable).  You understand and agree that TrueNxus will not be held responsible for any third-party communications sent by entities that TrueNxus does not own or control. You are encouraged to review any third-party privacy policies before utilizing any such third-party service.


TrueNxus may include or offer third-party products or services on the Website and provide third-party links to the same. These third-party websites have separate and independent privacy policies. TrueNxus has no responsibility or liability for the content and activities of such third parties or their websites.  We encourage you to read carefully the privacy policies of all such third-party websites.  We seek to protect the integrity of theWebsite and therefore welcome any feedback about any such third-party websites.

Personal Information Transfer and Storage.

Your Personal Information is stored and processed on computers and servers in the United States and through your use of the Website, you consent to the processing and storage of your Personal Information and personally identifiable information. You understand that your Personal Information may be transferred to – and maintained on –computers located outside of your state, province, country, or other governmental jurisdiction.  If you are located outside the United States and choose to provide Personal Information to us, please note that we transfer your Personal Information to the United States and process it here, and that we may store portions of your PersonalInformation in the United States.


Website Users understand and agree that if they provide TrueNxus with PersonalInformation that it is stored indefinitely, unless the User contacts TrueNxus to have their Personal Information removed from storage.  As specified above, even if TrueNxus deletes your Personal Information from its own serves, it may still be available in a third-party service provider’s database. You should consult with those third-parties in the event you would like PersonalInformation deleted therefrom.  

Personal Information Security.

TrueNxus uses standard technology to store and help prevent against the unauthorized disclosure of your Personal Information. Though we undertake commercially reasonable efforts to protect your information, no website, software, or online service is completely safe. Accordingly, you provide all such information at your own risk.


In order to protect your Personal Information, TrueNxus uses specific security measures, such Secure Sockets Layer (SSL) protocol, which encrypts information you input at 128-bit strength. This is denoted in most web browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, indicating a secure connection.

EU Users' Rights Under the GDPR.

The GDPR provides Users located in the EU under its protection certain rights with respect to their Personal Data collected by us on the Website. Accordingly, TrueNxus recognizes and will comply with the GDPR and those rights, except as limited by applicable law. The rights under the GDPR include:

California Users' Rights.

Under the CCPA,California Users have the following rights:

To exercise your rights under the CCPA, you may submit a request to TrueNxus by contacting TrueNxus at

Under California’s “Shine the Light Law,” California residents have the right to receive information that identifies any third-party companies or individuals that TrueNxus has shared your Personal Information with in the previous calendar year, as well as a description of the categories of PersonalInformation disclosed to that third party. You may obtain this information once a year and free of charge by contacting TrueNxus at the address below.

Purchase or Sale of the Website or Other Assets.

TrueNxus may purchase other businesses or sell components of its business, including, but not limited to, the Website. In the event TrueNxus purchases another business or sells any component of its business, your PersonalInformation will continue to be used consistent with the terms of this PrivacyPolicy.

How to Stop TrueNxus from Collecting Your Personal Information.

TrueNxus utilizes a third-party data privacy platform, Osano, to manage cookie consent on the website. You can stop TrueNxus from collecting your Personal Information through cookies by updating your privacy preferences. To do this, click the cookie-icon on the bottom-left of the website. Additionally, you can adjust your web browser settings to limit or turn off Cookies or other tracking techniques, or you can cease use of the Website. Alternatively, you can contact TrueNxus at and request that TrueNxus stop collecting your Personal Information. You may contact TrueNxus with any requests regarding your Personal Information. TrueNxus also honors Do Not Track requests and signals.

Your Obligations.

When using the Website, you are obligated to inform TrueNxus of any changes to your Personal Information.

Children's Online Privacy Protection Policy.

The Website is not intended for or directed to users under the age of18, and TrueNxus does not knowingly or intentionally collect PersonalInformation from children under the age of 13 or other minors. Where appropriate, TrueNxus takes reasonable measures to determine that users are adults of legal age and to inform minors not to submit such information to theWebsite or in response to advertisements. If you are concerned that PersonalInformation may have been inadvertently provided to or collected by TrueNxus, please contact us immediately so appropriate steps may be taken to remove such information from TrueNxus’ database.

Contact and Notices.

All questions and concerns regarding this Privacy Policy may be submitted to TrueNxus at:

TrueNxus Inc.

PO Box 29112

Austin, Texas 78755